Customer Service Agent 40 horas Lunes a Viernes

Descripción de la oferta

About Us Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, were the team behind the best experiences for +750 of the worlds leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Our Core Values are: - Creativity: Make it simple, lead the change. - Commitment: Aim for better, impact for the good. - Connection: Share experiences, grow together. About the job We are looking for a talented and committed Customer Support Agent to follow up on customer health related topics and provide support as required. This role interacts with customers regarding medical and pharmacy benefits, eligibility and claims inquiries, billing and general requests. Main Responsabilities - Advocate for the member and/or caller by making the interaction hassle-free. - Compassionately own problem through to resolution on behalf of the member in real-time or through comprehensive and timely follow-up with the member. - Effectively ensures members are connected to appropriate specialists and/or enrolled in the correct programs, based on members needs and eligibility. - Compassionately respond to and resolve member service inquiries in one single call. - Accurately capture member grievances and file determination requests. - Compassionately educate members about the fundamentals of health care benefits. - Offer Next Best Actions on the account and follow up appropriately. - Assist members in appointment scheduling to proactively address gaps in care. - Provider education and choosing a quality care provider. - Maximizing the value of their health plan benefits. - Complete follow-up with members as appropriate. Requirements - At least 18 years old - High School Diploma - Peruvian Citizenship or work permit - Strong Computer Skills - Experience in customer service or call center is desirable - Highly compassionate and empathetic - Problem-solving skills - Strong communication skills both verbal and written - Multitasking skills - Advanced English level is required Company benefits - 40 working hours (Monday - Friday) - Very central location for working (San Borja) - Competitive salary and performance bonus - Excellent work environment and more!

Requerimientos

• Educación mínima: Educación Secundaria
• años de experiencia

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 21 horas (actualizada)

Acerca de Foundever

La misión consiste en ser las soluciones y el equipo tras las mejores experiencias para las principales marcas del mundo, invertimos en crear prestaciones innovadoras y que priorizan a las personas, diseñadas para ofrecerte una ventaja competitiva en los momentos que importan.