Gerente de Calidad Formación Bilingüe Aerolíneas

Descripción de la oferta

The Training & Quality Manager To manage and facilitate, in a dynamic and passionate manner, the performance and deliverables of a client specific Training and Quality teams to exceed the expectations of the company and clients based in a continuous improvement of an effective and efficient operational delivery and end user satisfaction.
KEYACCOUNTABILITIES
Develop, establish, and review Quality and Training procedures, standards and specifications
Standardize SLAs and assure execution according to customer and operational needs
Monitor performance through data gathering and create statistical reports
Investigate causes of quality problems, suggest changes, propose solutions, and execute
Assure that Team Leads and direct reports obtain and maintain technical and instructional knowledge and skills
Analyze the departments needs to develop innovative programs or modify and improve existing ones
Execute periodic round tables with Trainees, Trainers, Quality Agents, Operations, and Clients for process improvements with cost-effective alternatives
Identify opportunities for automation to improve efficiencies
Develop and analyze reports for Operation Managers and Clients with the necessary execution plans
Periodic monitor of Training Instructor performance and effectiveness of training programs
Regularly collaborates with Clients, Operations, Training Leads, QA Leads, QA Analysts and Trainers for feedback, updates, and action plans for driving key training projects
Perform employee development and administrative supervision of Team Leads and direct reports
Develop the departments scorecard with measurement of demonstrable results
Proactively removes outliers and potential risks
Participates and leads in strategic and operational planning sessions for the organizations development
Looks to reduce waste and increase efficiency
Applies Six Sigma methodology
REQUIRED SKILLS
Bachelors degree preferred
Strong communication skills, both written and verbal
Proficient in Microsoft Office
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
Ability to mentor, coach and provide direction to a team of employees
Self-starter, sense of urgency, and works well under pressure
Ability to foster a sense of professionalism and relationship building for self and team
Results and detail Oriented
Strong data analysis and self driven individual
Strong problem solving and critical thinking skills
Ability to present complex information to a variety of audiences / Strong teamwork
Ability to create important level presentations for clients

Requerimientos

• Educación mínima: Universitario
• 1 año de experiencia
• Conocimientos: Liderazgo, Calidad

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, quality, qa, training, capacitacion, capacitador

Hace 4 horas (actualizada)

Acerca de Concentrix

Somos un proveedor líder mundial de soluciones y tecnología de experiencia. Creamos experiencias de cliente que cambian las reglas del juego para algunas de las mejores marcas del mundo. Contamos con más de 440.0000 game-changers. Estamos en más de 70 países y seis continentes, prestamos servicios en sectores verticales clave, como tecnología; Comercio, viajes y sector público.

Nos aliamos para desafiar las convenciones. Conseguir resultados insospechados. Creando experiencias q...

Somos un proveedor líder mundial de soluciones y tecnología de experiencia. Creamos experiencias de cliente que cambian las reglas del juego para algunas de las mejores marcas del mundo. Contamos con más de 440.0000 game-changers. Estamos en más de 70 países y seis continentes, prestamos servicios en sectores verticales clave, como tecnología; Comercio, viajes y sector público.

Nos aliamos para desafiar las convenciones. Conseguir resultados insospechados. Creando experiencias que van más allá de la sorpresa.

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