Network VoIP Support Technician - Open to all Latin America
VIVANT CORP - Colombia
Descripción de la oferta
ESSENTIAL CRITERIA
- Not Desktop Support: If your background is primarily hardware repair or general IT helpdesk, please do not apply.
- VoIP Expert: You must have hands-on experience with SIP trunks, PBX systems, and network routing.
- English Only: Supporting U.S. customers; English fluency is required. Resumes must be in English.
RESPONSIBILITIES:
- First-level support for VoIP, networking, and connectivity issues
- Troubleshoot SIP, call quality, latency, jitter, and registration failures
- Perform basic network troubleshooting (TCP/IP, DNS, DHCP, routing basics)
- Troubleshoot WiFi drops, access point connectivity, and cabling-related issues
- Provision phones, extensions, voicemail, call flows, and SIP trunk configs
- Manage and prioritize tickets through our help desk system
- Escalate complex problems with proper documentation
- Update knowledge base articles and internal processes
REQUIREMENTS:
- 2+ years of VoIP or Network Support experience.
- Strong understanding of TCP/IP, DNS, DHCP, and NAT.
- Practical expertise with:
- SIP, PBX systems, and SIP trunks.
- Routers, switches, and WiFi troubleshooting.
- Experience with ticketing systems and remote customer rapport.
- Ability to communicate technical information clearly and simply to non-technical users.
- A driven and proactive mindset paired with a passion for continuous learning and making a meaningful impact on our company’s success.
- Solid understanding of key VoIP metrics such as MOS score, latency, jitter, and packet loss.
NICE TO HAVE
- CompTIA Network+, CCNA, or VoIP-related certifications
- Experience in telecom, MSP, or VoIP carrier environment
- Experience with Poly, Grandstream, or cloud PBX platforms
SCHEDULE
- Work hours aligned with the U.S. Central time zone between 8am - 5pm M-F
COMPENSATION:
- Monthly Base Salary: $1,500 – $2,500 USD.
- Determining Factors: Final offer depends on technical expertise, years of relevant experience, and specific skills.
- Note: This range covers base pay only; all other benefits will be discussed during the offer stage.
Requerimientos
- Educación mínima: Técnico
- 2 años de experiencia
- Idiomas: Inglés
- Conocimientos: Cisco, Dhcp, Dns, Firewall, Networking, Routing, Switching, Tcp ip, Voip, Wireshark
- Personas con discapacidad: Sí
Aptitudes asociadas a esta ofertaNuevo
Cisco Dhcp Dns Firewall Networking Routing Switching Tcp ip Voip WiresharkPalabras clave: apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist
Hace 2 horas (actualizada)
Acerca de VIVANT CORP
Vivant is your one-stop connectivity partner eliminating internet, network, and phone outages through reliable, scalable solutions backed by amazing human support. We revolutionize how businesses connect, communicate, and grow.
Trusted by thousands of small and medium-sized businesses nationwide, including restaurants, healthcare providers, dealerships, and service companies, Vivant is the strategic partner that ensures you always stay connected.
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