operations manager - good salary

Descripción de la oferta

*Position: Operations Manager (Locksmith Industry)*

*Description:*
We are seeking a business-oriented Operations Manager to optimize and accelerate our established locksmith business, supporting the dispatch team.

*Key Responsibilities:*

1. *Process Optimization:*
- Analyze workflows to improve operational efficiency and streamline dispatch processes.

2. *Performance Management:*
- Establish and monitor key performance indicators (KPIs) for dispatch and overall operations.

3. *Financial Oversight:*
- Manage budgets and forecasts to ensure profitability.

4. *Team Leadership:*
- Guide and develop dispatch staff for high performance and effective service delivery.

5. *Client Relationship Management:*
- Strengthen relationships with high-level clients and attract new business.

6. *Strategic Planning:*
- Collaborate on growth strategies and improvements in dispatch operations.

*Qualifications:*
- Experience in business management, preferably in the service industry.
- Strong analytical and communication skills.

The Operations Manager will be crucial in driving efficiency, supporting the dispatch team, and ensuring the overall success of our locksmith business.

Detailed position duties

*In addition to oversight of the dispatch team, serve as dispatch as needed and responed / direct calls in a relevant manner*

Reduce jobs cancelations and increase overall job completion rate

Ensure timely followups for all required missed calls, call backs, etc.

Produce weekly / upon request cancelation and performance reporting

Oversee payroll and related activities

Provide excellent customer service

Review and maintain standard operating procedures

WE ONLY RECIEVED RESUME IN ENGLISH

Requerimientos

• Educación mínima: Universitario
• 2 años de experiencia
• Idiomas: Inglés
• Edad: entre 25 y 60 años

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Hace 2 días