Portuguese Customer Advisor

Descripción de la oferta

About FoundeverFoundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, were the team behind the best experiences for +750 of the worlds leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Come and work with us.Are you Portuguese native or fluent with strong English communication skills?
So we have the perfect opportunity for you!Your future project: join our Portuguese Customer Support team.As a customer service specialist in this project, your daily responsibilities will include:
Provide the highest level of support to our customers via phone and email on a range of issues
Give accurate, valid and complete information by using the right procedures
Be the owner of the customer query and ensuring a timely resolution and response
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedbackTo succeed in the role, you will need to have:
Advanced or Native level of Portuguese
Intermediate level of English (at least B2) both verbal and written
Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Go further with FoundeverWhats in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves. Very competitive wages and stability
Fully paid training
Permanent contract
Private healthcare
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
EverBetter wellness program (Fitness room in our premises & Personal Trainer)Apply Today!At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

Requerimientos

• Educación mínima: Educación Secundaria

Palabras clave: asesor

Hace 3 días

Acerca de Foundever

La misión consiste en ser las soluciones y el equipo tras las mejores experiencias para las principales marcas del mundo, invertimos en crear prestaciones innovadoras y que priorizan a las personas, diseñadas para ofrecerte una ventaja competitiva en los momentos que importan.