Technical Customer Service Agent (Remote)

Descripción de la oferta

Location: Perú Work Mode: Remote BYOD (Bring Your Own Device) Department: Operations Reports to: Team Leader About Influx Influx is a global customer experience and operations partner that helps fast-growing companies scale their support, operations, and back-office teams with world-class talent. We operate across multiple countries and time zones, providing opportunities for professionals to work with international clients, modern technologies, and diverse teams. At Influx, we believe that people are our greatest asset. We invest heavily in training, leadership development, and continuous improvement to help our team members grow both professionally and personally. Our culture is built on accountability, collaboration, transparency, and high performance, while maintaining a strong focus on work-life balance and long-term career growth. About the Role We are seeking a highly motivated, customer-focused Technical Customer Service Agent to deliver exceptional support while representing our clients with professionalism, empathy, and technical confidence. This role is critical in efficiently resolving customer inquiries, troubleshooting technical issues, and ensuring a seamless customer experience that drives satisfaction and long-term loyalty. The ideal candidate is proactive, detail oriented, comfortable working remotely, and capable of handling multiple customer interactions across different communication channels. Key Responsibilities Provide high-quality customer support through multiple channels (chat, email, calls, and other platforms). Assist customers with login issues, including password resets and access recovery. Support account setup and configuration, ensuring proper activation and user readiness. Perform account troubleshooting, identifying and resolving technical issues efficiently to restore functionality and maintain a positive customer experience. Respond to customer inquiries, resolve issues, and fulfill service requests such as refunds, reshipments, and account updates. Deliver exceptional customer experiences by demonstrating empathy, clear communication, and problem-solving skills. Meet productivity, quality, SLA, and KPI targets consistently. Adhere to assigned schedules, attendance policies, and operational guidelines. Proactively communicate any situation that may impact performance or availability (technical issues, personal matters, health situations). Stay updated on client products, services, policies, and procedures. Participate actively in training sessions, coaching, and continuous improvement initiatives. Accurately document cases, interactions, and updates in internal systems and tracking tools. Receive feedback constructively and demonstrate rapid improvement. Support special projects and cross-functional initiatives when required. Maintain professional communication standards with clients and internal stakeholders. Required Profile Education & Experience High school diploma or technical degree (preferred). Previous experience in customer service, BPO, call center, or support roles (preferred but not mandatory). Skills Advanced English level ( B2+ spoken and written) (Mandatory) Excellent verbal and written communication skills. Strong results orientation and accountability. Proficiency with Google Workspace (Gmail, Docs, Meet, Calendar). High level of digital literacy and ability to learn new systems quickly. Strong time management and organizational skills. Team-oriented mindset. Continuous learning attitude. High integrity and responsibility. Strong analytical and problem-solving skills. Technical Requirements (BYOD) Reliable and stable internet connection. Computer with minimum Intel Core i5 processor or equivalent. Noise-canceling headset. Working Conditions & Benefits 100% remote work modality. Stable employment contract. Paid training and ongoing development. Career growth opportunities within an international organization. Supportive and collaborative work environment. Why Join Us? Be part of a fast-growing global organization with international exposure. Work with innovative clients and cutting-edge tools. Build a long-term career with continuous learning and development opportunities. Enjoy a remote-first culture that values accountability, autonomy, and performance. Join a people-centered company where your contribution truly makes an impact.

Requerimientos

• Educación mínima: Técnico
• años de experiencia
• Idiomas: Español ,Inglés

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home

Hace 4 horas (actualizada)

Acerca de INFLUX INC.