System Administration Supervisor for Tour Opearator - Highly proficient in English

Descripción de la oferta

Changing lives through travel
At G Touring we’re passionate about travel and we love exploring the world with our customers, while we explore it together our goal is to try and help the places we go to and the people that live there. G Touring operates two market leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with its customers for nearly 60 years whilst Just You is one of the original dedicated solo operators. G Touring is built on the mission of “Changing People’s Lives Through Travel”.

G Touring is the touring division of Bruce Poon Tip’s group of companies, he also owns G Adventures and Tru Travels. As a group we believe travel can have a positive impact and be a force for good in the communities we visit. We operate Travelsphere Cares, and Just You Cares in partnership with Planeterra, the world’s leading non-governmental organisation turning travel into impact in communities around the globe.

We are increasing our global operations and are super excited to be setting up a small team in our G Adventures office in Lima, Peru to support the G Touring operational function.

Purpose of the role:
To lead a team responsible for contributing to the long-term success of the G Touring brands through the management of core systems data. From set up and migration to a new reservation system to the long-term process management of the system, this role plays a key part to the company’s success.

In this role you will:
- Lead a small team of 2 coordinators who will be building tour components and inventory, booking passengers and creating bookings.
- Support direct reports in developing their performance to an agreed level of excellence.
- Ensure the team’s use of correct booking processes and procedures to minimize risk and reduce error rates.
- Manage the project of tracking which bookings have been completed, supported by a manager at G Touring, UK
- Carry out frequent and timely communication of progress against agreed deliverables.
- Escalate any issues as well as coordinating solutions to any issues if they arise through agreed escalation procedures.
- Work to provide project updates in a timely manner.
- Be responsible for the quality and integrity of data in our reservations system.
- Support the team with creating passenger records, migrating bookings and building the necessary product in the system to ensure timely delivery of the project.
- Being the systems expert for the team and working closely with them to troubleshoot and finds solutions.
- Provide governance and maintenance of operational systems and process to ensure local operations teams follow global process.
- Work closely with the Product team in the UK to ensure new and amended tours are accurately updated on our systems.
- Accurately complete all required validations and maintain accuracy within the systems and report any issues to the Reservations Manager.
- Conduct a regular review of all existing product and systems content.

Skills and experience:
- Have 3+ years of contact center or data entry experience.
- Have experience of managing a team
- Be highly proficient in English both written and spoken.
- Be experienced with the Google Suite of products (Sheets, Documents, Slides, Sites)
- Demonstrate advanced organizational, time management and problem-solving skills.
- Be driven and motivated by a fast-paced environment, with a willingness to learn and be challenged.
- Work with both speed and efficiency while ensuring data integrity.
- Be flexible and energetic, with the ability to work independently as well as in a team environment.
- Have superior attention to detail and accuracy.
- Be able to adapt to an environment that is subject to constant change.
- Have thorough, analytical and systematic thought processes
- Have a solid knowledge of the travel industry.

Working Hours
We offer permanent full time hours (40 hours). Working 9:00 am to 6:00 pm with a 1 hour break. This role is a hybrid role based out of Peru, where a minimum number of days as set by the region, is required in the Lima office.

What’s it like to work here?
Our culture is more than just some words on paper. It’s who we are: how we think, what we value and how we behave. It drives us to be better for our customers and our team, and to ensure an inclusive and forward-thinking workplace for all.

Why work with us?
- Be part of something greater than yourself.
- We’re all about “you” being the best you can be and we want you to be yourself too.
- Freedom to accelerate / drive change.
- A genuine ‘one team’ approach where everyone counts and everyone is welcome at G Touring.

If you think this sounds right for you and you fulfill the criteria above, then please click “Apply” now as we wouldn’t want you to miss the opportunity to become part of our team and to experience our unique culture.

QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN PERU

Requerimientos

• Educación mínima: Técnico
• 3 años de experiencia
• Idiomas: Inglés
• Conocimientos: Microsoft Excel, Microsoft Office

Palabras clave: sistema, intendencia, administration, quartermaster, administracion, residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan

Hace 2 días

Acerca de Grandes Aventuras del Peru SAC

Tour Operador Canadiense, especialista en Turismo receptivo con operaciones en los principales destinos turísticos de aventura a nivel mundia.