Customer Service Agent

INFLUX INC. - Tingo De Ponasa, San Martin

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A convenir Contrato por Obra Determinada o Servicio Específico Tiempo completo Remoto

About Influx Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the companys objectives. We are seeking candidates from Peru with a background in customer service with BPO experience to join our growing team. Essential Duties: Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs Liaison with other departments to resolve customer issues Communicate effectively and with a positive tone with peers and your manager Contribute to a high-performance and friendly workplace culture Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication Achieve the client and Influxs KPIs (Call Handling, Email, Chat, CSAT & QA quotas) Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate. Deliver on your promises and obligations to drive an exceptional customer experience Minimum requirements At least 1 year of proven customer support experience or experience as a call center representative in a BPO environment Excellent written and verbal English communication skills, English Language must be clear, with no native accent Strong problem-solving and negotiation skills, as well as the ability to handle difficult customer calls We operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift Empathetic and displays the necessary soft skills required for customer support Ability to take ownership of the situations Able to work in a fast-paced environment Ability to multitask and not get frustrated Track record of achieving KPIs and delivering strong CSAT scores Laptop Specifications Internet Speed of 40-50 Mbps / Upload Speed - 30 Mbps System: Windows 10 or more. 32 -bit Operation system. RAM 8GB or more Processors - Intel Core i5 or up. Laptop for example WINDOWS 11or Macbook (No Chromebook, Linux OS, or Desktop) Wired headset Quiet working environment IMPORTANT NOTES: Influx never asks candidates to make any payment throughout the entire recruitment process. Successful candidates will be contacted only through email ending with influx.com Please proceed with the questionnaire you will receive shortly after submitting your application

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